Privacy Policy

PRIZEDRAWPRO LTD, 20 Wenlock Road, London N1 7GU United Kingdom, is responsible for the PrizeDrawPro storefront, customer portal, licence service, and support records connected with this website.

The storefront and portal may collect information such as name, email address, company name, billing details, planned domain, order notes, support messages, payment status, payment provider references, licence keys, product codes, portal login activity, support cover dates, download activity, and customer account activity.

Installed PrizeDrawPro websites may contact the licence API to verify activation and update access. These checks can include licence key, product code, domain, install fingerprint, installed version, IP address, user agent, timestamp, and the result of the licence check.

Information is used to process orders, issue licences, provide portal access, deliver protected downloads, verify installations, manage Support & Updates cover, respond to support requests, send service messages, improve the product, prevent misuse, investigate security issues, and keep commercial records.

Payment information may be processed by third-party payment providers such as Stripe, Paddle, or another provider shown at checkout. PRIZEDRAWPRO LTD may receive payment status, transaction identifiers, billing details, checkout references, and fraud or dispute information, but full card details are normally handled by the payment provider rather than stored in the PrizeDrawPro portal.

Support requests and customer messages may be stored so the team can answer questions, track licence issues, investigate technical problems, and maintain an accurate history of customer communications.

Private download, update, and licence verification logs may be retained to protect the software, prove entitlement, troubleshoot installations, and investigate misuse or unauthorised sharing.

Information may be shared with service providers where needed to operate the website and portal. This can include hosting providers, email services, payment providers, analytics or security tools, professional advisers, and authorities where disclosure is required by law.

Information is kept only for as long as reasonably needed for the purposes described in this policy, including legal, tax, accounting, security, support, licence, and business record purposes. Some records may need to be retained after a licence or customer account is closed.

Reasonable technical and organisational measures are used to protect customer and licence information. No online service can be guaranteed to be completely secure, so customers should also keep their own portal login, licence key, server, admin, hosting, and email account details secure.

Customers may request access to, correction of, or deletion of personal information where applicable law gives those rights. Some information may need to be retained where it is required for legal, accounting, security, licence enforcement, or dispute purposes.

Customers who install and operate PrizeDrawPro on their own website are responsible for the privacy policy, cookie notices, customer data handling, competition data, payment processing, email settings, analytics tools, and legal compliance of their own installation.

This privacy policy may be updated from time to time to reflect changes in the product, portal, payment methods, support process, or legal requirements.