Privacy Policy

1. Information We Collect

The storefront and portal may collect information such as name, email address, company name, planned domain, billing notes, order notes, payment status, payment provider references, licence keys, product codes, support cover dates, and customer portal activity.

2. Licence And Installation Data

Installed PrizeDrawPro websites may contact the licence API to verify activation and update access. These checks can include licence key, product code, domain, install fingerprint, installed version, IP address, user agent, timestamp, and the result of the licence check.

3. How We Use Information

Information is used to process orders, issue licences, provide portal access, deliver protected downloads, verify installations, manage Support & Updates cover, respond to support requests, improve the product, prevent misuse, and keep commercial records.

4. Payment Providers

Payment details may be handled by hosted checkout providers such as Paddle or Stripe. PrizeDrawPro stores order references, payment status, and provider identifiers, but full card, bank, or payment instrument details are handled by the payment provider.

5. Support And Communication

If a customer contacts PrizeDrawPro for support, the message, contact details, licence information, and any technical details supplied may be stored so the request can be reviewed and answered.

6. Cookies And Sessions

The website and portal may use essential cookies or session storage to keep users logged in, protect forms, remember checkout state, and operate the customer or admin portal. Additional analytics or marketing tools may be added later and should be disclosed here when enabled.

7. Sharing Information

Information may be shared with service providers where needed to operate the business, such as hosting, email delivery, payment processing, licence checks, fraud prevention, backups, or support tools. Information is not sold as a marketing list.

8. Data Retention

Order, licence, support, and update records may be kept for as long as needed to provide the product, maintain licence history, support customers, meet accounting requirements, and protect the licensing system from misuse.

9. Security

Reasonable technical and organisational measures are used to protect customer records, licence keys, portal accounts, and protected downloads. No online system can be guaranteed completely secure, so customers should also protect their own portal login details and installation files.

10. Customer Rights

Depending on location, customers may have rights to request access, correction, deletion, restriction, or export of personal data. Some commercial, accounting, licence, or security records may need to be retained where there is a lawful reason to keep them.

11. Contact

Privacy or data questions can be raised through the contact details supplied during purchase, onboarding, or support. If a dedicated privacy contact is added later, this page should be updated with that address.